WEBCAST HELP

Webcasting is an evolving technology and must always adapt to the newest computers and other web devices. Horse Sports Network currently uses modern streaming techniques to encode and deliver our webcasts, so your device must be fully up to date and have a good network connection for the best experience.

Here is a test video for you to try out (it may take a few moments to load, so please be patient):

Troubleshooting

Here are some suggestions that other have had some success with, and that we ask you try before you contact us for more support.

PC or MAC COMPUTER or LAPTOP:

Make sure you have all the latest updates for your system and browser. If you are on Windows, run Windows Update (click here for instructions). Windows 10 is best. If you are on a Mac, simply check that you have the latest updates (click here for instructions) and are using the Safari web browser or Chrome
Make sure you have enough bandwidth to view video. We usually stream at 0.3 Mbps (300 Kbps) but some we would prefer you to have at least 0.5 Mbps (500 Kbps). Occasionally, we will have HD broadcasts that may require up to a full 1.0 Mbps Click here to test

If you are having issues with the video stalling, timing out, or stuttering, this is usually an indication that your network speed is insufficient. If you're on wireless, try getting a better signal.
If you are on a satellite, such as WildBlue or Hughes, they do limit your bandwidth usage. Some will allow you to purchase more credit, so check with your internet provider if you are not getting the minimum bandwidth.

APPLE IPHONE/ IPAD/ANDROID

Ensure all devices and software are fully up to date. In your device's setting screen, check for updates and apply any that are available.
Make sure you have enough bandwidth to view video. We usually stream at 0.3 Mbps (300 Kbps) but some we would prefer you to have at least 0.5 Mbps (500 Kbps). Occasionally, we will have HD broadcasts that may require up to a full 1.0 Mbps Click here to test

If you are having issues with the video stalling, timing out, or stuttering, this is usually an indication that your network speed is insufficient. If you're on wireless, try getting a better signal.

Frequently Asked Questions

Video is just spinning

This generally happens when (a) the video feed is not running (not webcasting) or (b) your connection is too slow. Click Here to check your speed. Make sure your results show you are downloading at least .5mbps.

Server ID not found / manifest not found or invalid.

The webcast is not live. Check to make sure you are trying to view the webcast during live broadcast times, otherwise you will see this error. If you have tried to login before the event start and have received this message, try to refresh your page and try again.

Replays

Replays are not available for all webcasts. You can purchase individual runs using the links at the bottom of the webcast page to buy runs or to contact the videographer to inquire about viewing replays. They are usually available for viewing within 2 days following conclusion of the event.

Results

Results will be linked as soon as they are available online. If there is any question about the status of the results, we encourage you to contact the producer directly by clicking the 'Event Information' link at the bottom of the webcast page.

Logging Off

When viewing a pay-per-view webcast, if you encounter an error that tells you to "log off" to view the webcast, you will need to close your browser and wait approx. 10 minutes before attempting to log in again, especially if on a different device. Pay-per-view events are only viewable on one device at a time.

Once you have tried these suggestions and you find that you still need more assistance,
or if you have other suggestions that have worked for your setup, please email us at [email protected]

Make sure to tell us what kind of internet device you are using and your download speed from the speed test so we can best assist you. Make sure to check your spam folder, or all mail box, for our reply.